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We know shipping can be a drag, so we offer FREE shipping on all US orders! Processing time for orders is approximately 1-3 business days. All orders are shipped via USPS.
Please note that delivery times do not include weekends or holidays (business days are Monday through Friday). All shipping charges are non-refundable.
Please keep in mind that weather delays or delays due to USPS are out of our control. *COVID-19 Update: Due to reduced workforce and delays out of our control, your package may be delayed.
We offer Route package insurance at checkout. If your package gets lost, please file a claim through Route!
Please verify that your mailing address is entered correctly at checkout. We are not responsible for packages that are delivered to the wrong address due to an address that was entered incorrectly by the customer. If a package is shipped back to us due to an undeliverable or incorrect mailing address, you will be responsible for paying the return shipping fees. Please ensure that your shipping information is correct upon placing your order!
Please make sure your shipping location is safe. Any issues with delivery once a package is marked as delivered will be the responsibility of the customer. This means the customer will need to file any and all claims with the carrier.
There may be times that your items are shipped in separate packages due to warehouse availability. Don't worry, you will receive a shipping notification for each separate item that is shipped to you!